Card declines are a revenue killer

Consider this:
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→ Credit card declines affect 5-6% of all transactions.
→ Debit card declines? Higher, at 9-13%.
→ Alternative payment methods fail 7% of the time.
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For subscription-based businesses, these numbers translate directly to lost revenue.
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Involuntary churn—when customers unintentionally fail to renew due to payment issues—is problematic for most recurring revenue businesses as they scale.
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A significant portion of these declines is preventable.
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To combat involuntary churn:
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◆ Ensure your billing descriptors are 100% accurate.
◆ Leverage automatic credit card updaters.
◆ Implement retry logic to recover failed payments.
◆ Notify customers when payment issues arise (dunning).
◆ Expand your range of alternative payment methods.
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Involuntary churn accounts for up to 50% of your overall churn rate.
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So, don’t just focus on the customer service side of things.
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Fix the payments side too.
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Hope this helps!